Privacy Policy for The Tube Packaging

Last updated: November 22, 2025

1. Our Commitment

At The Tube Packaging (“we”, “us”, “our”), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website thetubepackaging.com (“Website”), place an order, or otherwise interact with us. We are committed to ensuring your data is handled responsibly and in compliance with applicable laws.

2. Information We Collect

We may collect the following types of information:

2.1 Information you provide us

Name, company name (if applicable)
Email address
Telephone number
Shipping and billing address
Payment information (processed via third-party gateway; we do not store full card details)
Order details: product type, quantity, preferences, artwork files
Correspondence: inquiries, feedback, support requests

2.2 Automatically collected information

When you use our Website, we may collect certain information automatically, including:

IP address
Browser type and version
Device type and operating system
Pages you visit, time spent on each page
Referrer URL (how you found the site)
Cookies and similar tracking technologies

2.3 Information from third parties

We may receive information from third-party services such as payment processors, shipping carriers, analytics platforms, advertising networks. This may include transaction status, shipping tracking updates, and aggregated usage statistics.

3. How We Use Your Information

We use your information for these purposes:

To process and fulfil your orders (including shipping and invoicing)
To communicate with you about your order status, updates, customer service
To review and approve artwork/files for print
To improve our Website, services, and product offerings
To detect and prevent fraud, ensure security and compliance
To provide marketing communications (if you have consented)
To analyse usage trends and optimise your user experience
To comply with legal obligations and protect our rights

4. Legal Basis for Processing (for EU/UK & other applicable jurisdictions)

If you are located in a region where the General Data Protection Regulation (GDPR) or similar laws apply, our legal basis for processing your personal data includes:

Your consent (where requested)
Performance of our contract with you (e.g., processing your order)
Compliance with legal obligations
Our legitimate interests (for example: improving services, preventing fraud)

5. Disclosure of Your Information

We may share your information with:

Service providers, such as payment gateways, shipping carriers, printers, fulfilment partners — solely for performing services on our behalf
Analytics and advertising partners (in aggregated/anonymised form)
Legal authorities or regulators if required by law or to protect our rights
Our affiliated companies or potential acquirers in case of restructuring or sale of the business — in which case you’ll be notified

6. International Transfers

Our operations are based in the United States and we may transfer your information to countries outside your home jurisdiction, including to our service providers. Where required by law, appropriate safeguards such as standard contractual clauses will apply to protect your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information and provide features.

Types of cookies: Strictly necessary, performance/analytical, functionality, advertising/tracking.
You can set your browser to refuse cookies or alert you when cookies are being used. However, doing so may degrade your experience on the Website.

8. Your Rights

Depending on your location, you may have rights such as:

Access to your personal data we hold
Correction of inaccurate data
Deletion or restriction of data processing
Withdrawal of consent (for marketing communications)
Data portability
Right to object to certain processing
To exercise your rights, contact us at info@thetubepackaging.com.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required or permitted by law. After which, data is securely deleted or anonymised.

10. Security

We apply appropriate technical and organisational measures to protect your personal information. These include encryption, secure networks, access controls, and staff training. However, no method of internet transmission or storage is 100% secure — we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and services are not directed toward children under the age of 16. We do not knowingly collect data from children under this age. If we learn that we have inadvertently collected such data, we will delete it promptly.

12. Links to Other Websites

Our Website may include links to third-party websites, plug-ins or services. This policy does not apply to those external sites. We encourage you to review the privacy policies of any external sites you visit via our links.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the change. We recommend reviewing this page periodically.

14. Contact Information

If you have questions or concerns about this policy or how we handle your data, please contact us:

The Tube Packaging
Email: info@thetubepackaging.com
Phone:(503) 358-0443
Address: 409 N 7th Ave Unit #529, Phoenix, AZ 85013, United States